right of withdrawal

right of withdrawal

By purchasing on our website the customer can exercise the right of withdrawal without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day the user receives the goods. To exercise the right of withdrawal, the user must inform the holder of the decision to withdraw by means of a declaration sent to the contacts indicated on the site.

Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed the full amount, including the delivery costs (except for the additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract.

Refunds are made using the same payment method used by the User for the initial transaction and in any case the user will not incur any fees as a result of such reimbursement. The reimbursement can be suspended until receipt of the goods or until the demonstration by the User of having sent back the goods.

The User must return the products without undue delay and in any case within 14 days from the day on which the withdrawal from this contract was communicated. The deadline is met if the User sends back the goods before the 14-day period expires. The costs of returning the goods will be advanced by the User, but will be reimbursed by the Owner in the manner and within the limits indicated above by the User.

Limitations on the right of withdrawal

Returned products that are damaged or used differently and further than what is strictly necessary to establish their nature, characteristics and operation will be reimbursed after deduction of the decrease in value resulting from damage or use. Reimbursement is excluded when the decrease in value is total. The User is requested to insert a copy of the delivery document received inside the package.

The right of withdrawal expires when the products show obvious signs of use.